Email Marketing and Cart Reminders

If you consent to the storage of your email address for marketing purposes during the checkout process, we process your email address on the basis of your consent (Art. 6 (1) (a) GDPR) for the following purposes:

  • Reminders about incomplete orders
  • Product recommendations and offers

For existing customers who have already completed an order, processing is based on legitimate interest pursuant to Section 7 (3) UWG (existing customer privilege).

Your email address will be stored until you revoke your consent. You can revoke your consent at any time — via the unsubscribe link in every email or by contacting info@remundi-grill.de. The lawfulness of processing carried out prior to revocation remains unaffected.

JTL Connector (Order Processing Software)

For order processing and inventory management, we use the JTL Connector, which synchronizes our online shop with the ERP system JTL-Wawi. In doing so, order and customer data is transmitted to JTL-Software GmbH.

Provider: JTL-Software-GmbH, Rheinstr. 7, 41836 Hückelhoven, Germany

Data processed: name, delivery address, email address, order data, payment status

Purpose: order processing, inventory management, shipping control

Legal basis: Art. 6(1)(b) GDPR (performance of a contract). The data transfer is necessary for the fulfillment of the purchase contract.

Transfer to third countries: Data processing takes place exclusively within the EU/EEA.

A Data Processing Agreement (DPA) pursuant to Art. 28 GDPR is in place with JTL-Software GmbH. For further information, see JTL’s privacy policy: www.jtl-software.de/datenschutz.

Google Reviews (Trustindex Widget)

Our website uses the Trustindex widget to display Google customer reviews. When the widget loads, connections are established to servers operated by Trustindex and Google, transmitting technical data (including IP address and browser information).

Provider Trustindex: Trustindex Ltd., Lechner Ödön fasor 3, 1095 Budapest, Hungary (EU-based)

Provider Google: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

Purpose: displaying verified customer reviews to build trust

Legal basis: Art. 6(1)(f) GDPR (legitimate interest). Our legitimate interest lies in the transparent presentation of product quality through authentic customer opinions.

Transfer to third countries (Google): Data is transferred to the USA. The transfer is based on the EU Standard Contractual Clauses (SCCs). Trustindex also relies on SCCs for its own data transfers; participation in the EU-U.S. Data Privacy Framework (DPF) is not documented for Trustindex.

For further information on Google’s data protection practices, see: policies.google.com/privacy.

Elfsight AI Chatbot

Our website uses the Elfsight AI Chatbot, an AI-powered chat assistant for answering customer questions. When it loads, a connection is established to Elfsight’s servers and/or its infrastructure provider.

Provider: Elfsight

Data processed: browser information, cookie information, internet service provider, IP address, usage data, device operating system, referrer URL, amount of data transferred, website interaction, as well as the chat message history you enter

Purpose: providing the chat/widget service, advertising, optimization, consent storage, service improvement, personalization, tag management, cloud computing

Legal basis: Art. 6(1)(a) GDPR (consent via our cookie consent tool CCM19). Only loaded after active consent.

Processing location: USA (California, San Jose) via infrastructure provider Cloudflare, Inc.

Transfer to third countries: Data is transferred to the USA. Whether Cloudflare/Elfsight are certified under the EU-U.S. Data Privacy Framework for this specific processing could not be conclusively verified. Processing is therefore, as a precaution, based on your informed consent (Art. 49(1)(a) GDPR), alternatively on EU Standard Contractual Clauses (SCCs).

Cookies: including __cfduid, _p_hfp_client_id, session_id, elfsight_viewed_recently

For further information on Elfsight’s data protection practices, see: elfsight.com/privacy-policy.

PostHog (session analytics)

We use the analytics and session-recording service PostHog to record usage behavior on our website and optimize the website user experience (including page views, clicks, mouse/scroll behavior, session recordings). Form inputs are masked.

Provider: PostHog Inc. (USA), as data processor under a Data Processing Agreement (DPA) and EU Standard Contractual Clauses (SCCs)

Data processed: device/browser data, approximate location (country), page views, clicks, mouse/scroll behavior, session recordings (form inputs masked), console logs, network timings, interaction data, order-process events (excluding payment data)

Purpose: reach measurement, analyzing user behavior, optimizing the website user experience, understanding cart/checkout abandonment

Legal basis: Art. 6(1)(a) GDPR (consent via our cookie consent tool CCM19). PostHog is only loaded after you have given your consent.

Processing location: EU (Frankfurt am Main, AWS eu-central-1) — “PostHog Cloud EU”.

Transfer to third countries: Although hosting takes place in the EU, PostHog Inc., based in the USA, acts as the data processor. The transfer is based on a Data Processing Agreement (DPA) and EU Standard Contractual Clauses (SCCs).

For further information on PostHog’s data protection practices, see: posthog.com/privacy.