General Terms and Conditions
Remundi GmbH offers grills and accessories for sale through its online store at the URL “www.remundi-grill.de.” The following General Terms and Conditions (GTC) apply to all contracts concluded between the customer and Remundi GmbH through this online store.
- General Provisions
1.1 For the purposes of these General Terms and Conditions, “customers” include both consumers and business entities.
1.1.1 A “consumer” is any natural person with whom a business relationship is established and who acts for a purpose that cannot be attributed to either their commercial or self-employed professional activity.
1.1.2 A business entity is any natural or legal person, or partnership with legal capacity, with whom a business relationship is established and who acts in the course of a commercial or self-employed professional activity.
1.2 The language of the contract is German. Even for orders placed from abroad and when using the foreign-language versions of the online store (such as English, French, or Dutch), German is the sole language of the contract. The foreign-language versions are provided solely for the purpose of better comprehensibility and do not constitute a contractual basis in the respective language. - Conclusion of a Contract in the Online Store
2.1 The products displayed individually in the online store do not constitute binding offers by Remundi GmbH; rather, they are an invitation to the customer to submit a binding offer by placing an order.
2.2 The customer has the option to select and order products within the online store. Before submitting the order via the virtual “shopping cart,” the customer has the opportunity to review their order details and correct any input errors.
2.3 By submitting the order from the virtual “shopping cart,” the customer places an order for the items contained therein. Remundi GmbH will immediately confirm receipt of the order via email (confirmation of receipt).
2.4 Remundi GmbH is entitled to accept the customer’s offer to enter into a contract within two business days of receiving the order. - Contract text storage
The contract text is stored by Remundi GmbH; it can be accessed by customers with a customer account via the internal customer area even after an order has been sent. The login takes place on the website in the online store under the heading “My account” by entering the e-mail address and the password previously determined by the customer. - Prices / Delivery and Shipping Costs
4.1 All purchase prices are total prices—that is, they include all price components, including applicable sales tax.
4.2 For cross-border deliveries, additional taxes and/or costs (e.g., customs duties or fees) may apply in individual cases, which are to be paid by the customer.
4.3 Unless otherwise agreed, the purchase prices are exclusive of delivery and shipping costs; the amount of these costs or further details regarding their calculation are specified in connection with the respective product listing. - Payment Methods
5.1 Remundi GmbH accepts the payment methods listed in the online store and made available to the customer there. The customer selects their preferred payment method from among the available options.
5.1.1 In the case of payment by bank transfer or via PayPal, the customer agrees to pay the purchase price plus any applicable delivery and shipping costs in full, without deduction, no later than fourteen days after receiving the payment request sent to them. Account and transfer details will be provided to the customer along with the payment request.
5.1.2 In the case of a credit card payment (MASTERCARD and VISA are accepted), by providing their credit card information, the customer authorizes Remundi GmbH to charge the invoice amount to the relevant credit card company when it becomes due. The charge is initiated upon the conclusion of the contract.
5.1.3 For payments via Klarna (installment purchase, instant purchase, or purchase on account), Klarna’s terms of payment apply. Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden, processes your payment data in accordance with Klarna’s privacy policy. Available Klarna payment options are displayed at checkout and may vary depending on your creditworthiness.
5.2 The customer may exercise a right of retention only if their counterclaim is based on the same contractual relationship. - Delivery and shipping conditions
Unless otherwise agreed, the goods will be delivered by mail to the delivery address provided by the customer.
6.1 Remundi GmbH delivers within Germany and to the following European countries: Austria, Switzerland, France, the Netherlands, Belgium, Luxembourg, and other EU member states upon request. Different delivery and shipping costs may apply for deliveries outside of Germany; these will be clearly displayed to the customer before the order is placed. Deliveries to countries outside the European Union are generally excluded unless expressly agreed otherwise in individual cases.
6.2 If payment is made using one of our offered payment methods (e.g., bank transfer, PayPal, Klarna, Apple Pay, or Billie), the items purchased by the customer will be shipped within three to four business days of the contract being concluded. The delivery period, within which the shipping company delivers the goods, is therefore four to five business days after the contract is concluded, unless a shorter or longer period is expressly stated in connection with the item offer.
6.3 If the customer selects credit card as the payment method, the goods will be shipped within three to four business days after the conclusion of the contract. The delivery period within which the shipping company delivers the goods is therefore three to four business days after the conclusion of the contract, unless a shorter or longer period is expressly stated in connection with the product offer.
6.4 For customers who are businesses, the risk of accidental loss or damage to the goods sold passes to them upon delivery to the customer or an authorized recipient, or, in the case of mail order, upon delivery of the goods to a suitable carrier. For customers who are consumers, the risk of accidental loss or damage to the goods sold – even in the case of mail order – passes to the consumer upon delivery of the goods. Delivery is deemed to have occurred if the customer is in default of acceptance.
6.5 When goods are shipped via freight carrier, unless otherwise agreed in individual cases, they will be made available to the customer at the property line of the delivery address specified by the customer. The delivery time for freight carrier shipments is generally 5–10 working days after shipping confirmation. Freight carrier deliveries apply to items weighing 29 kg or more.
6.6 If, at the customer’s request, Remundi GmbH ships the sold goods to a location other than the place of performance, the risk passes to the customer as soon as Remundi GmbH has handed the goods over to the carrier, freight forwarder, or other person or entity designated to carry out the shipment. For customers who are consumers, this applies with the proviso that the risk of accidental loss or accidental damage only passes to the consumer if the consumer has commissioned the carrier, freight forwarder, or other person or entity designated to carry out the shipment and Remundi GmbH has not previously informed the consumer of this person or entity. In all other cases, the risk of accidental loss or accidental damage passes to the customer upon delivery of the goods. Delivery is deemed to have taken place even if the customer is in default of acceptance. - Right of withdrawal and consequences
Consumers have a right of withdrawal from distance selling contracts in accordance with Section 355 BGB. As a consumer, you therefore have the right to revoke your contractual declaration in accordance with the following revocation instructions:
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise your right of withdrawal, you must inform us at the following address
Remundi GmbH
Siebenbornstraße 26
56337 Simmern / Westerwald
Germany
Phone: +49 (0) 26 20 – 9 40 99 28
E-mail: info@remundi-grill.de
by providing a clear statement (e.g., a letter sent by mail, fax, or email) regarding your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not required. You may also fill out and submit the model withdrawal form or another unambiguous statement electronically on our website (URL: www.remundi-grill.de/vertrag-widerrufen/). If you make use of this option, we will immediately send you (e.g., via email) a confirmation of receipt of such a withdrawal.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately, and in any case no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires.
You are responsible for the direct costs of returning the goods if their value does not exceed 50 euros. If the value of the goods exceeds 50 euros, we will cover the return shipping costs.
You are only liable for any loss in value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality. - Retention of title
Remundi GmbH retains title to the goods sold by Remundi GmbH until the purchase price has been paid in full. - Rights in the event of defects in the goods (warranty)
Customers are entitled to statutory warranty rights for the goods when purchasing goods. Customers have the right to assert warranty rights in the event of defects in a (purchased) item – in accordance with the statutory warranty provisions. - Alternative Dispute Resolution
Remundi GmbH is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board. - Final Provisions
11.1 The law of the Federal Republic of Germany shall apply. For consumers who enter into the contract for purposes other than professional or commercial purposes, this choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has his or her habitual residence.
11.2 The provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG) do not apply.
11.3 If the customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract shall be the registered office of Remundi GmbH. The same applies if the customer is an entrepreneur and has no general place of jurisdiction in Germany, or if the customer’s domicile or habitual residence is unknown at the time the action is filed. Remundi GmbH’s right to bring an action before a court at another statutory place of jurisdiction remains unaffected by this provision.