General Terms and Conditions

Remundi GmbH offers barbecue appliances and accessories for sale via the online store at the URL https://www.remundi-grill.de. The following General Terms and Conditions (GTC) apply to all contracts concluded between the customer and Remundi GmbH via this online store.

1. General provisions
   1.1
   Customers within the meaning of these GTC are both consumers and entrepreneurs.
   1.1.1
   A consumer is any natural person with whom a business relationship is entered into and who is acting for a purpose that cannot be attributed to their commercial or independent professional activity.
   1.1.2
   An entrepreneur is any natural or legal person or partnership with legal capacity with whom a business relationship is entered into and who acts in the exercise of a commercial or independent professional activity.
   1.2
   The contract language is German.
   
   
2. Conclusion of a contract in the online store
   2.1
   The products individually displayed in the online store do not constitute binding offers for Remundi GmbH; rather, it is an invitation to the customer to submit a binding offer by placing an order.
   2.2
   The customer has the option of selecting and ordering the products within the online store. Before submitting the order via the virtual “shopping cart”, the customer is given the opportunity to check their respective order data and correct any input errors.
   2.3
   By submitting the order from the virtual “shopping cart”, the customer places an order for the items contained therein. Remundi GmbH will immediately confirm receipt of the order by email (confirmation of receipt).
   2.4
   Remundi GmbH is entitled to accept the customer’s contractual offer within two working days of receipt of the order.
   
   
3. Contract text storage
   The contract text is stored by Remundi GmbH; it can be accessed by customers with a customer account via the internal customer area even after an order has been sent. The login takes place on the website in the online store under the heading “My account” by entering the e-mail address and the password previously determined by the customer.
   
   
4. Prices / delivery and shipping costs
   4.1
   All purchase prices are total prices, i.e. they include all price components including applicable VAT.
   4.2
   In the case of cross-border deliveries, additional taxes and/or costs (e.g. customs duties or fees) may be incurred in individual cases, which must be paid by the customer.
   4.3
   Unless otherwise agreed, the purchase prices do not include delivery and shipping costs; their amount or further details on their calculation are stated in connection with the respective item offer.
   
   
5. Payment methods
   5.1
   Remundi GmbH accepts the payment methods listed in the online store and made available to the customer for selection. The customer chooses his preferred payment method from the available payment methods.
   5.1.1
   In the case of payment by bank transfer or via PayPal, the customer undertakes to pay the purchase price plus any delivery and shipping costs incurred no later than fourteen days after receipt of the payment request communicated to him without deduction. Account or bank transfer details will be communicated to the customer with the payment request.
   5.1.2
   In the case of a credit card payment (MASTERCARD and VISA are accepted), the customer authorizes Remundi GmbH to charge the invoice amount via the relevant credit card company when due by providing his credit card details. The debit is initiated with the conclusion of the contract.
   5.2
   The customer can only exercise a right of retention if his counterclaim is based on the same contractual relationship.
   
   
   Payment methods
   5.1
   Remundi GmbH accepts the payment methods listed in the online store and made available to the customer for selection. The customer chooses his preferred payment method from the available payment methods.
   5.1.1
   In the case of payment by bank transfer or via PayPal, the customer undertakes to pay the purchase price plus any delivery and shipping costs incurred no later than fourteen days after receipt of the payment request communicated to him without deduction. Account or bank transfer details will be communicated to the customer with the payment request.
   5.1.2
   In the case of a credit card payment (MASTERCARD and VISA are accepted), the customer authorizes Remundi GmbH to charge the invoice amount via the relevant credit card company when due by providing his credit card details. The debit is initiated with the conclusion of the contract.
   5.2
   The customer can only exercise a right of retention if his counterclaim is based on the same contractual relationship.
   
   
6. Delivery and shipping conditions
   Unless otherwise agreed, the goods shall be delivered by shipping to the delivery address provided by the customer.
   6.1
   If payment is made by bank transfer or PayPal, the items purchased by the customer shall be shipped within three to four working days of the contract being concluded. The delivery period within which the transport company delivers the goods is therefore four to five working days after the contract is concluded, unless a shorter or longer period is expressly indicated in connection with the item offer.
   6.2
   If the customer chooses credit card as the payment method, the goods will be shipped within two working days after the contract is concluded. The delivery period within which the transport company delivers the goods is therefore three to four working days after conclusion of the contract, unless a shorter or longer period is expressly indicated in connection with the item offer.
   6.3
   For customers who are entrepreneurs, the risk of accidental loss and accidental deterioration of the goods sold shall pass to the customer upon delivery to the customer himself or to a person authorized to receive the goods, in the case of sale by dispatch upon delivery of the goods to a suitable transport person. In the case of customers who are consumers, the risk of accidental loss and accidental deterioration of the goods sold shall pass to the consumer upon delivery of the goods to the consumer – even in the case of sale by delivery to a place other than the place of performance. The handover is the same if the customer is in default of acceptance.
   6.4
   When goods are shipped by a forwarding agent, the goods are made available to the customer at the property boundary to the delivery address specified by the customer, unless otherwise agreed in individual cases.
   6.5
   If Remundi GmbH ships the sold item to a place other than the place of fulfillment at the request of the customer, the risk is transferred to the customer as soon as Remundi GmbH has delivered the item to the forwarding agent, the carrier or the person or institution otherwise responsible for carrying out the shipment. In the case of customers who are consumers, this applies with the proviso that the risk of accidental loss and accidental deterioration only passes to the consumer if the consumer has commissioned the forwarding agent, the carrier or the person or institution otherwise designated to carry out the shipment and Remundi GmbH has not previously named this person or institution to the consumer. In other cases, the risk of accidental loss and accidental deterioration is transferred to the customer when the goods are handed over to the customer. The handover is the same if the customer is in default of acceptance.
   
   
7. Right of withdrawal and consequences
   Consumers have a right of withdrawal from distance selling contracts in accordance with Section 355 BGB. As a consumer, you therefore have the right to revoke your contractual declaration in accordance with the following revocation instructions:
   
   Cancellation policy
   Right of withdrawal
   You have the right to withdraw from this contract within fourteen days without giving any reason.
   The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
   To exercise your right of withdrawal, you must inform us at the following address
   
   Remundi GmbH
   Siebenbornstraße 26
   56337 Simmern / Westerwald
   Germany
   Phone: +49 (0) 26 20 – 9 40 99 28
   E-mail: info@remundi-grill.de
   
   of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. You can also electronically complete and submit the sample withdrawal form or another clear declaration on our website (URL: https://www.remundi-grill.de/widerrufsbelehrung/). If you make use of this option, we will send you a confirmation of receipt of such a withdrawal without delay (e.g. by e-mail).
   To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
   
   Consequences of revocation
   
   If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
   
   You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We shall bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
   
   You bear the direct costs of returning the goods if the value of the goods is up to and including 50 euros. We will bear the shipping costs for goods over 50 euros.
   
   
8. Retention of title
   Remundi GmbH retains title to the goods sold by Remundi GmbH until the purchase price has been paid in full.
   
   
9. Rights in the event of defects in the goods (warranty)
   Customers are entitled to statutory warranty rights for the goods when purchasing goods. Customers have the right to assert warranty rights in the event of defects in a (purchased) item – in accordance with the statutory warranty provisions.
   
   
10. Online Dispute Resolution / Alternative Dispute Resolution
    10.1
    In accordance with Regulation (EU) No. 524/2013, the European Commission provides a European platform for the resolution of disputes between consumers residing in the European Union and traders established in the European Union arising from the online sale of goods or the online provision of services (so-called ODR platform / URL: http://ec.europa.eu/consumers/odr/) via an interactive website that can be accessed electronically in all official languages of the institutions of the European Union. To submit a complaint on this ODR platform, consumers must complete an electronic complaint form. The individual information that must be provided when submitting a complaint is listed in the Annex to Regulation (EU) No. 524/2013.
    10.2
    Remundi GmbH is not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board in accordance with the Consumer Dispute Resolution Act (VSBG).
    
    
11. Final provisions
    11.1
    The law of the Federal Republic of Germany shall apply. In the case of consumers who do not conclude the contract for professional or commercial purposes, this choice of law only applies insofar as the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his habitual residence.
    11.2
    The provisions of the United Nations Convention on Contracts for the International Sale of Goods (UN Sales Convention) do not apply.
    11.3
    If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the registered office of Remundi GmbH. The same applies if the customer is an entrepreneur and has no general place of jurisdiction in Germany or if his place of residence or habitual abode is unknown at the time the action is brought. The right of Remundi GmbH to also appeal to the court at another legal place of jurisdiction remains unaffected by this.

Revocation form

Sample withdrawal form
(If you wish to withdraw from the contract, please fill out this form and send it back to us).

To:
Remundi GmbH
Siebenbornstraße 26
56337 Simmern / Westerwald

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_____________________________________________________

Ordered on (*)/received on (*)

__________________

Name of the consumer(s)

_____________________________________________________

Address of the consumer(s)

_____________________________________________________

Signature of the consumer(s) (only for notification on paper)

__________________

Date

__________________

(*) Delete as appropriate.